Wednesday, October 20, 2010
GlobeSmart
CPQ
My CPQ scores revealed some interesting information. I just want to discuss those areas that are exceptionally low or high compared to the group average and my birth country (USA).
- Nature of humans = low score (this means I believe that inherently the basic nature of people is bad)
I know I do agree with this, so I have to reflect and say to myself "why am I choosing to believe this?" Have I been burned too many times, is there a lack of integrity in my workplace, I'm I honestly just having a string of bad days?
- Individual = high score (meaning I believe that our main responsibility is to ourselves and our immediate family)
Now, I know why I believe this. My dad who's from Panama has always extended his responsibilities to a larger mass, he's just got a big heart. But with that has come great contention between him and my mother. I guess I sometimes agree that our responsibility is to our immediate family. Everything I do is for my significant other. I do think of myself, and then him, because I honestly believe that if I'm happy he'll be happy.
- · Harmony = low score (I don't necessarily believe our purpose and natural role is to maintain a balance among the elements of the environment, including ourselves.)
Tuesday, October 19, 2010
New lesson
GCI: nowhere to go but up.
Monday, October 18, 2010
GCI results
Personal Leadership Plan
Bus 297D has been an eye opener to me in assessing my own strengths and weaknesses in various walks of life through well-established and thoroughly-researched instruments. Even though I initially questioned the veracity and application of these instruments in practical issues, after analyzing my own traits and leadership styles through my own assessments and also through my peers’ assessments, it has now come home to me regarding the vital information these instruments provide for the improvement of one’s own developments in various walks of life. Notwithstanding the fact that some of the instruments may provide inconsistent results unlike others, I have taken each of these inconsistencies into account to find out the deeper meaning with an open mind. Prior to taking these instruments, I had always thought of myself as a perfectionist with extraordinary people-skills. Despite my initial skepticism for finding any holes in my own style through any of these instruments, I was startled when I lighted upon the fact that I too had several inconsistencies and hence needed improvement in my style.
Contrary to my opinion about me that I was very theory-Y oriented and a very dynamic adventurous leader, I was intrigued when I found that I was in fact as task oriented as I was people oriented. From these instruments -to my consternation -, I found that I was averse to taking risks and also that I loathed adventure and dynamism. The GCI instrument further corroborated the fact that I was really very process oriented, thereby implying my tilt towards hierarchy and structure. From these results, I was duly reminded of the fact that everyone’s foot is made of clay, and hence I have set about making changes to both my personality and in my leadership style. Although I know that I cannot change overnight, I am planning to change in a phased manner so that I can align myself with theory-Y orientation, empathy, and at the same time being a dynamic leader by being divergent and influential, as required in my line of field.
1. Based on this review and class activities, summarize what you have learned in the course about intercultural competence and global leadership.
This course has taught me several valuable details—both minor and major—we often fail to pay attention to while handling our colleagues and customers at work. Hailing from India, and having lived in the US for the past 12 years, I have always believed that I have become more adept in cultural aspects when it comes to building relationships with people. I feel that the basic quality a global leader should have is open-mindedness. If the leader suffers from ethnocentrism, at best, he or she can be a leader of the group. Global leadership is more complex, and handling people from various walks of life on a daily basis requires the global leader to be on his/her toes all the time.
Every moment in global leadership is precious, and hence there cannot be any loose ends when it comes to management, however short they may be. Jiving with the diverse group to successfully managing and leading the group requires plenty of intercultural competence, respect for other cultures, sharp mind, and abundance of patience and listening skills. For all these, the basic quality is the Global knowledge, after all, in today’s global environment, every business has operations or sales or design overseas!
2. What are your personal strengths in the skill areas we have studied? Use the feedback from your assessments, simulations, and peer evaluations to support your analysis.
These simulations provided me the much-needed feedback for my self-development. CPQ for instance provided me feedback that I believe that people are good in general. So, I am glad that I am an optimist in life. I also believe in mastery of the environment with a firm belief on the present. This gels with my deep-rooted belief that “time is short, and hence we need to take the bull by the horns to outwit any challenge.” I believe in constantly working on my duties like an eager-beaver, bearing out with my true nature quite accurately.
Globesmart assessment indicated me how much I have changed after I came to the country 12 years ago. I now believe in risk taking (although not to the level of my friends born here), open-mindedness, and on achievement. It needs to be noted that India is a bit particularistic and ascription based when it comes to cultural dimensions.
GCI hit the nail on the head by accurately describing me very well! From the perception side, I am non-judgmental, have a low risk tolerance(quite sadly), but very cosmopolitan. I am deeply inquisitive, perform very well in interpersonal engagements due to my open-mindedness, and am constantly aware of myself. My stress management, emotional resilience, self identity, and optimism are very high and are of a step with my very nature.
My peer evaluations have been mostly positive—analytical, thorough in my research side, open, understanding, culturally competent, etc.
Although my engineering profession gives me a bit of scope for my personality development, I somehow feel that it is also a stifler to my energy levels. I sometimes feel like a bird in a cage since I love talking to people and making friends the most! I should have become a doctor since I believe in sharing others’ problems and making others happy. Now that it is too late, I am planning for a switch to politics, and I expect my fellow team members along with our Professor to vote for meJ Please!
3. What are your personal weaknesses in these skill areas? Use the feedback from your assessments, simulations, and peer evaluations to support your analysis.
I feel that I could at times be gullible, hasty in jumping to conclusions, and too much concerned on external focus of control. This stems from the fact that people in Asia in general believe in Karma, and not a day goes by when I don’t think of that. It helps me in some respects, since it lets me with positive energy with a mantra, “Live ! Let others live!,” but at times when I need to take harsh decisions in business and work, I am often caught in the horns of a dilemma.
I am too trustworthy and of the conviction that people are mutable! I should be more practical of course. I can improve my communication skills to say the least, for good measure. When it comes to handling troubled relationship with my superiors, I could be either too passive or have a tendency to throw the baby out with the bathwater. I should be more phlegmatic and handle issues with aplomb.
4. Write a thorough action plan to improve one of your major weaknesses. What specifically will you do to develop this weakness and by when will you do it? Action plans should be specific and measurable.
I am glad to have every opportunity at my workplace to improve on my weaknesses on a daily basis. Since I handle our high volume customers on a daily basis, I am going to do a lot of homework on the cultural aspects of each of our customers so as to strike a friendship and camaraderie immediately. I will try to monitor myself whenever I get fidgety, slow down, and try to pull myself together instead of cracking up then and there.
I will also try to slow down at home, since I know that my son is going to follow me, and I try everyday to get better at least to be a good role model for my cute 3 ½ year old son.
As with the case in which a manager goes to Panama to meet a head there, I will try to select a good mentor, who is aware of the local customs and traditions, before embarking on expatriation and business trips. I am going to be more open-minded and strive to contribute to the unfortunate ones as our Professor’s friend is doing in Uganda. This incident has made an impact in me, and I—with a belief that Service to man is Service to God—am planning to visit these places during my vacation times and hope to my bit for the enrichment of mankind!
Regarding my relationships, I am going to be more open to folks I manage and will seek feedback from them regarding my managerial skills on a periodic basis. I will also be proactive in getting feedback from my manager, and will also pay attention on the career development plans of my subordinates.
5. When you find yourself in intercultural settings in the future, how are you planning to behave differently as a result of this course? In other words, what are your biggest practical take-aways about intercultural competence and global leadership?
Since I need to travel regularly, I will approach other cultures and strangers with warmth and affection. Being non-judgmental and giving time to people who need time are the main takeaways. I believe that haste makes waste! So, I will certainly try to look for gestures, cues, etc in getting the opinions while handling people from high context communication! I will also try to give in a bit rather than put my foot down in stakeholder discussions, since long term relationship is very often the key in business dealings!
In a nutshell, with a firm desire to become a global leader, I will try my best to be confident in dealing with others, build trust with others by my cheerfulness and open-mindedness, and make an impact by my intercultural competence!
Thanks very much Professor for teaching the course! I will miss the program as much as I miss my home relatives! It has been a fabulous program, and I am immensely thankful to the program for the amount of stuff I have learnt in these 2 ½ years!
Excellent Course
Thanks so much for making this course so memorable! The team activities (rope ones and the one in which we had to turn over the mat) were just fabulous!
I wish all of you the very best personally and professionally!
Please keep in touch!
A problem shared is a problem halved, while happiness shared is in fact happiness doubled!
The beauty of good job.
Sunday, October 17, 2010
This is a great class
Top notch course and wonderful classmates
Hope we will cross paths and be in touch in our endeavors...
Friday, October 15, 2010
Don't be Such a Hater!
Thursday, October 14, 2010
Global Competencies Inventory
For the most part, I knew that I had some issues with stress management. I procrastinate. I worry a lot about how people portray me. I want to perfect things in a small limited amount of time. When all the necessities add up, I end up panicking and become flustered. So even though I was surprised of this result, I realize that the survey gave an accurate portrayal of my stress management. (Scored a 0!) Fortunately, Joyce says that this feature are one of the easiest things to actively change. Let's hope this is right.
The second surprise to me was my result on cosmopolitanism: my interest in and curisoity of foreign countries. I always that I was one to enjoy trying new foods, meeting new people, having the desire to travel and see new sights. However, based on the results, I scored low because I am not up to date with my current world and international events. This is very true. Whenever I browse the internet, I tend to avoid reading the news or any current events, even related to the US. Knowing this flaw, I definitely will try to improve myself in this area.
In general, the GCI was a very interesting survey to take. It widen my understanding about myself, especially the weaknesses that I need to work on. Hopefully this will be able to help me in my career settings in the future. Thanks for offering this resourceful tool, Joyce!
Tuesday, October 12, 2010
Aracruz
Our group was involved in constructive debate, where each stakeholder would listen to the proposal on the table, build upon the ideas to match its needs and propose solutions. Different stakeholders were involved in healthy discussion to put forth their view points which helped us to put several short-term and long-term solutions to the issue.
The group could have been more effective if all stake-holders were given some-time to understand the plan out and convolve the key concerns of different stakeholders that had similar interests. For example, I would have planned a seperate meeting between community and international NGO before the meeting with all stakeholders. Both groups had similar interests, such as improving the life of the workers and locals.
These groups could have presented the list to agreed ideas in the meeting with Aracruz.
I have been in similar situations in my work. The research divisions have conflicting interests with the factories. The factories are focussed on maximizing the product yield, while the research or product groups are concerned with performance and reliability. Since the product specifications define such yield losses, I have had several discussions with the factories to have an agreement. We have improved this process significantly over years by performing several tests to demonstrate the perfromance and reliability losses to the factories.
Globesmart assessment

The scores are valid in most areas. I like working in interdependent environment, believe in equality for all, risk-taker and task-oriented. With engineering background and part of R&D mindset, I like to take calculated risks with different ideas. This tool has also rated me as long-term focussed (similar to other assessments) which I believe varies depending on situations.
The 2nd question is quite interesting; if my profile matches with my grandparents profile. I would tend to agree I have inherited these traits from my grandmother. My grand parents moved from village to New Delhi for better living and schooling for my father. My grandfather even stayed in a different town for several years alone since they didnt want to affect the schooling. These actions demonstrate risk-taking behavior and long-term planning, similar to my traits.
My GCI, My thoughts
My scores seem valid over most dimensions; with my multi-cultural background, I have been able to percieve several issues even when they are not stated explicitly. For example, after my trips to our factories overseas, I have improved on understanding the queues if there are any potential issues with the project.
The most significant take-away from this tool is to improve on my relationship interest. I have been working on that for a while and still a long way to go.
CPQ Survey Results
The orientation for time surprised me with low score on the Present diemsnion. This assessment is consistent with other surveys that show that I am oriented towards long-term planning while not focussing on short term needs.
I would like to site the example of my communication with our factories in Thailand. I have noticed a significant cultural shift between my company's division in US and overseas. On top of that, I have noticed a difference with the organizational culture. Our company's culture is very aggressive and direct and it sometimes gets difficult for Thailand teams to raise concerns in the meetings. Eventually, this has sometimes caused delays in the results. I have tried to overcome these cultural differences by having more 1-1 phone meeting with my counterparts in Thailand.
GCI Feedback
Most of the results did not surprise me. I consciously work on being non judgemental. I enjoy traveling and I am very curious about other cultures which shows in my high cosmopolitanism and interpersonal engagement scores. Because I have lived in two different parts of the world, I have the ability to maintain my own values while being appreciative of those of others. That being said, I am a little surprised by my low score on social flexibility. The more I think of this result, the more I relate it to the fact that I have strong opinions on certain social and political issues which might lead to lack of flexibility. I am certainly open to a discussion but more often than not, it won't be easy to change my point of view. This is one area I definitely need to improve on.
Who am I?
Monday, October 11, 2010
Ti-i-i-ime is on my side....
Sunday, October 10, 2010
Innovation project
Thursday, October 7, 2010
Cultural Perspective Questionaire
CPQ Results
When it comes to relation to the environment, my highest score on the mastery dimension seems valid. I do believe that people are the ones controlling our environment. Having said that I also want to emphasize that this power should be used wisely and with great caution. Our world is constantly changing and we should be aware of the consequences of our own actions.
As far as relationship among people, my scores on the collective and individual dimensions are very similar. This result is also not surprising. There is a positive correlation between the idea that our main responsibility is to and for a larger group of people and the efforts to understand and reach out to a diverse group of people. I am very interested and curious about different people from different cultures (their specific cultural characteristics, values, traditions, communication patterns etc.). My inquisitiveness is also supported by the fact that my score on the good nature of people is quite high. Being open-minded and trusting is an important step in successfully communicating across cultures. I have been a volunteer for the past 6-7 years with two organizations that work with children in need and refugees. I believe that people are generally good-natured and deserve all the support they can get from others who are a little more fortunate.
What I find interesting about this questionnaire is the fact that results on different dimensions from the same category could be very similar which completely makes sense. My scores on being and thinking in the activity orientation are almost the same, and they both seem valid.
When comparing my results with the average for Bulgaria, the largest gap is in the orientation towards the past. My score is almost 2.0 lower than the one for Bulgaria. I also have the lowest score on that dimension from the entire group. This result is not surprising to me since I usually focus on the present and near future.
Wednesday, October 6, 2010
Na la na la naaa laaa
One thing I anticipate about these simulations is the process of cracking a code. I was relieved that I ended up in the Bafa world since that already in itself was difficult to decipher. But then, when it was time to learn about the other culture...
"So? What are they like?"
"They're...oddly...jovial. Crazy!"
Serious? It couldn't be THAT bad. One by one, as each pair of Bafa's visited the other world, the description of that world became more perplexing. Soon, I was itching to check out what could possibly be so different about this culture. Hahaha. I was in for the same shock.
The first few words that came up in my mind was "eerie" and "surreal" and...was everyone high? o_0; As we started interacting with the people in the group, I started noticing cliques. Separate guy groups. Separate girl groups. It came to a point where I was exasperated and a bit annoyed. I stood there, watching everyone inquire about their grandfathers, dads, sons, whatever male descendents exist...until Lynette welcomed me into the group. Whoa. Revelation.
I'd like to say that this simulation is an exaggeration to the real world. But lately, I've noticed that as I have been meeting new people, I feel like I'm being put back in the simulations. These things seem to be very similar to real life scenarios. A new set of people means a new set of rules to follow -- new codes to crack, new languages to decipher, hand motions, eye contact, what to say, what not to say... Real life almost seems more confusing than these simulations.
As of lately, I try not to evaluate why people act the way they are now. Instead, I consciously try to observe first and objectively understand people's reactions. And when I get into the "in" group, it's like I've completed a new simulation. These interactive class activities definitely have been very beneficial to my communication techniques so far...
Monday, October 4, 2010
Globesmart
2. My grandparents certainly have a much more conservative profile than that of mine. They would be the ideal definition of the ones with 0% risk tolerance:)
3.Although I matched with my countrymen in many traits, I still consider myself as an outlier, having adopted the values of the US style, and adapted to the place where I work and live. My son, 3 years old, seems to be having a much more liberal profile than me, and I would say that his and my grandparents' profiles would be poles apart:)
GCI
I am low on nonjudgementalness, highly inquisitive, have low tolerance of ambiguity, and highly cosmopolitan! I am highly emotional, selfaware, scoially flexible, and someone very interested in understanding people from other cultures. I am optimistic, confident, proud, quite good in stress management, and have a lot of interest in diverse topics. My overall GCI index score is 6.
2. I learnt about my low tolerance of ambiguity! In introspection, I feel that I practice the art of prophylaxis quite a bit too much since I believe that "prevention is better than cure."
3. Strengths: Confidence and open-minded. Weaknesses: Low tolerance of ambiguity and low nonjudgementalness
4. I will try to be a bit relaxed when it comes to handling situations with uncertainities. I believe that life in itself is the most uncertain and we should be prepared to face it, come what may.
Cultural Perspective Questionnaire
From the above buildup, I wasn't a tad surprised about having scored highly in Harmony, Mastery, Collective, Thinking, and Present. Having been raised in India, I believe in the proverb, " Live! Let Live" Hence, I believe in Good/Evil principle too.
I scored low on "future" and this is a surprise since I focus too often on Long term strategies.
2. The scores are like a mirror and are out there for our own improvement. I try to be practical in business dealings since I can't be applying the fact that everyone out there is good:) I need to be more objective. Also, I should think about long term relationships.
3. I am sometimes too compassionate that I have often carried the burdens of others in my team by doing a lion's share of their work too. My nature has also been impractical by not having claimed any credit for these works too. I should be more practical and although I still believe in helping others, I should be careful in not getting left behind holding the bag due to others' mistakes.
Sunday, October 3, 2010
Usefull assessments
Coming to GCI I took as part of the class requirement, I tend to agree with most of the assessment results. I am rated overall Moderate on "Perception Management" with high on non-judgementalness and low on inquisitiveness. I am also low on tolerance for ambiguity. I agree with these as I myself realized that I need to improve on the inquisitiveness, and tolerance for ambiguity. These two traits are very useful in going deep in to problem solving areas of any job.
In relatiuonship management, overall I scored low moderate, one surprise was I scored really low on social flexibilty, I do not entirely agree that I deserve low score as my social adaptibility is some where should be in the middle. I also learned a good lesson in terms of being aware that my emotional sensitivity on low side as well. I would like to improve upon my empathy factor in dealing with situations, by actively listening and showing that I care about others feelings.
I scored moderate(high) overall in Self Management. My strengths are optimism, and non-stress tendency. I need to improve upon Self Confidence/Self identity aspects. I also feel that self confidence questions may be answered differently on a day when you are in positive spirits vs on a bad day.
Thanks to Professor Joyce for providing us with these tools and reflect upon via this blog. In my view Perception Mnagement is a key dimension I want to put focus to be more effective in my job.
I am happy that I am finishing my MBA with such a wonderful course and true leadership material.